Troubleshooting Guide
   

Language and Region

When you choose a language, Discoverer uses it to display menu commands, text in dialogs, and messages. The languages shown with an asterisk display English; however, the regional settings still take effect.

Discoverer uses the language and region together to determine what type of date fomat to use, how to sort data, and what currency symbol to use. For example, if you choose French and France, Discoverer displays the date in day-month-year format and displays currency with F, for French Francs.

JavaScript

Discoverer requires a Web browser that supports JavaScript 1.2. This includes Microsoft Internet Explorer 4.x and higher and Netscape Navigator 3.x and higher. If your Web browser does not support JavaScript, the Discoverer Web pages will not function, and Discoverer will not load.

Using Netscape Navigator browser with Discoverer

Discoverer requires that you use Oracle JInitiator with the Netscape Navigator browser. If you installed JInitiator, and Discoverer does not work properly, configure JInitiator.

To configure JInitiator:

  1. From the Windows Start menu, choose Programs and then choose Oracle JInitiator Control Panel. The Oracle JInitiator Properties dialog appears.
  2. Click the Basic tab.
  3. Put a check mark next to Enable JInitiator.
  4. Make sure Show Java Console is unchecked.
  5. Set your cache size in the Java Run Time Parameters field. Enter "-Dcache.size=20M" to specify a cache of 20 megabytes, for example. Note: Discoverer requires at least 14 megabytes of cache space.
  6. Click the Apply button.
  7. Close the Oracle JInitiator Properties dialog and try using Discoverer again.

Using Microsoft Internet Explorer browser with Discoverer

To use Discoverer with Microsoft Internet Explorer, you must have Internet Explorer version 4.72.3110.8 or later. If you have the correct version of Internet Explorer, you are ready to use Discoverer. If you do not have the correct version, upgrade to the most current version of Internet Explorer. Microsoft provides free upgrades of Internet Explorer from their website.
Note: Print this web page so that the instructions below are easier to follow.

To find the version number of Internet Explorer:

  1. From the Internet Explorer Help menu, choose About Internet Explorer.
  2. In the About Internet Explorer window, look for the word "Version".
    • If the version number is 4.72.3110.8 or later, you are ready to start using Discoverer.
    • If you have a version earlier than 4.72.3110.8, see below to upgrade Internet Explorer."

To upgrade your version of Internet Explorer:

  1. Go to the Microsoft web site at http://www.microsoft.com.
  2. On the Microsoft web site, search for a Downloads link.
  3. Download the latest version of Internet Explorer for your version of Windows.
  4. Follow Microsoft's on-screen installation instructions.
  5. When you finish installing Internet Explorer, launch the new version and return to the Discoverer home page.

Note: If you have trouble downloading or installing Internet Explorer, contact your Discoverer administrator.

Other items to check if Discoverer is not connecting

In general

  • Clear your Web browser's memory cache.
  • Make sure you wait long enough for Discoverer to load.

Netscape Navigator users

  • Make sure you have the correct version of JInitiator, version .
  • Be sure you properly install JInitiator. Click here for instructions on downloading and installing JInitiator.

Microsoft Internet Explorer users

  • Be sure you click "YES" on the security certificates. If you are not sure, go back to the Start page and try the process again, making sure to click "YES" on the certificates.
  • Make sure Internet Explorer is at least version 4.72.3110.8.
  • Check that you have enough disk space available on your temporary drive. You will be prompted to make a certain amount of temporary disk space available if there isn't enough. If you already did this, then go to the Disk Error Page to get some tips on making more disk space available.
  • Some unknown error occurred; please try the setup again by clicking here.

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